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A comprehensive solution built with the customer in mind

There has been a recent shift in the Manufacturing Industry that demands excellent products and customer experiences. In addition to becoming more efficient, manufacturers must become more transparent and accessible to their customers.

As a result of Sumeru's solutions, manufacturers can identify market shifts, allowing them to make smarter forecasts. Salesforce's consultants are experts in Salesforce and Manufacturing, delivering a world-class, cloud-based product that reduces manual touchpoints between systems and augments data into a single view.

Managing large amounts of data, integrating multiple systems, and ensuring compliance with regulations are common pain points that Sumeru helps customers resolve. From initial design to ongoing support, Sumeru guides our clients through every process step, resulting in a more efficient and profitable business.

Areas we add value

Standardize processes to eliminate customer information silos

We use this customer-centric solution to base our Manufacturing Solution. Through digital portals, customers and dealers can reach their manufacturers immediately. Access to communication and responsiveness is a key component of customer service. Furthermore, this solution allows standardized sales and forecasting processes across teams, reducing inaccuracies and increasing efficiency. With seamless integration between other systems, you get a true single source of information.

Enhance your CRM with service activity

Get a 360-degree view of your customers and dealers with all of Salesforce's robust and powerful features. Salesforce can provide a unified view of your customers. This allows you to provide the best service to your clients by centralizing all their data in a single source of truth, sharing, and collaborating on service tickets.

Online shopping allows your clients to self-serve.

Manufacturers can stay connected to their clients through this convenient, consumer-like shopping experience. It is now easier to buy whole goods with a shopping cart. Tailored purchasing recommendations can drive your pipeline, seamlessly integrating with your existing data.

Salesforce allows you to manage service in the field

Customers can self-schedule and track their technicians with Salesforce's field service element. In a world of transparency, Salesforce provides technicians with optimal routes and allows them to manage work orders directly into the company's single source of truth.

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