Accelerate Your Workflows with Sumeru's ServiceNow
Leverage Sumeru's certified ServiceNow experts to streamline your IT operations, automate key workflows, and deliver seamless service experiences—so your team can focus on innovation, not administration.
Our Expertise
Advisory & Strategy
Transform your ServiceNow journey—align your platform strategy, drive user adoption, and maximize ROI with expert advisory and guidance.
Implementation & Integration
Accelerate your ServiceNow deployment with Sumeru’s Implementation & Integration services. Tailored configurations, seamless integrations, and proven methodologies ensure rapid value and minimal disruption.
Customization & Automation
Sumeru’s Customization & Automation services tailor ServiceNow to your unique workflows—automating tasks, removing bottlenecks, and boosting productivity with scalable solutions.
Managed Services & Continuous Improvement
Maximize your ServiceNow value with Sumeru’s Managed Services—proactive support, continuous optimization, and seamless administration, so your team can focus on innovation.
Our Core Specializations
IT Service Management (ITSM)
Deliver resilient IT services by automating core processes like incident, problem, change, and request management—boosting team productivity and accelerating issue resolution.
- Incident Management: Restore normal service operation with minimal business impact.
- Problem Management: Identify and eliminate root causes to prevent recurring incidents.
- Change Management: Plan, approve, and implement changes safely to reduce risk and downtime.
- Configuration Management (CMDB): Maintain an accurate record of assets and their relationships to support ITSM processes.
- Knowledge Management: Create and share knowledge articles for self-service and faster resolutions.
IT Operations Management (ITOM)
Gain end-to-end visibility into infrastructure and applications to proactively monitor service health, optimize cloud delivery, and reduce operational risks.
- Event Management: Consolidate and correlate events to detect issues and suppress noise.
- Metric Intelligence: Analyze infrastructure metrics to spot trends and predict degradations.
- Health Log Analytics: Ingest and analyze log data in real time for rapid troubleshooting.
- Cloud Accelerator: Automate cloud service delivery with governance and cost controls.
- Service Observability: Map dependencies to understand business impact and SLAs.
- Synthetic Monitoring: Simulate user transactions to validate availability and performance.
IT Business Management (ITBM) / Strategic Portfolio Management
Align strategy to execution by planning, prioritizing, and tracking work across portfolios—enabling faster delivery of business outcomes and continuous agility.
- Visibility & Reporting: See what's happening across projects and investments in real time.
- Strategic Alignment: Connect demands, resources, and objectives to business goals.
- Accelerated Delivery: Streamline workflows to deliver products and services faster.
- Agile & Innovation Management: Support agile practices and harness ideas with ML-driven tools.
IT Asset Management (ITAM)
Manage hardware, software, and cloud assets through their entire lifecycle—minimizing costs, ensuring compliance, and maximizing asset value.
- Asset Discovery & Inventory: Automatically discover and record IT assets across environments.
- Hardware Asset Management: Track procurement, deployment, and retirement of physical assets.
- Software Asset Management: Manage licensing, usage tracking, and optimization.
- Contract & Lease Management: Oversee vendor contracts, warranties, and renewal schedules.
- License Compliance & Optimization: Ensure regulatory compliance and optimize spend.
