Sumeru

ServiceNow & Sumeru

Leverage Sumeru's certified ServiceNow experts to streamline IT operations, automate workflows, and deliver seamless service experiences — all designed to boost efficiency, reduce manual work, and fuel innovation.

PARTNERSHIPS

What We Do

Our Expertise

From strategy to automation, Sumeru’s ServiceNow offerings are built to help you unlock efficiency, accelerate digital transformation, and deliver value at every stage of your platform journey.

Advisor and Strategy

Transform your ServiceNow journey—align your platform strategy, drive user adoption, and maximize ROI with expert advisory and guidance.

Implementation & Integration

Accelerate your ServiceNow deployment with Sumeru’s Implementation & Integration services. Tailored configurations, seamless integrations, and proven methodologies ensure rapid value and minimal disruption.

Customization & Automation

Sumeru’s Customization & Automation services tailor ServiceNow to your unique workflows—automating tasks, removing bottlenecks, and boosting productivity with scalable solutions.

Managed Services & Continuous Improvement

Maximize your ServiceNow value with Sumeru’s Managed Services—proactive support, continuous optimization, and seamless administration, so your team can focus on innovation.

What we offer

Our Core Specializations

Whether you need strategic guidance, complete implementation, or ongoing optimization, Sumeru offers flexible partnership models designed to deliver maximum value for your investment

IT Service Management (ITSM)

Deliver resilient IT services and exceptional support with our ServiceNow ITSM solutions. Automate core ITIL processes—incident, problem, change, and request management—to resolve issues faster, enhance productivity, and boost customer satisfaction.

Incident Management: Restore normal service operations quickly with minimal business impact.
Problem Management: Identify and eliminate root causes to prevent recurring incidents.
Change Management: Plan, approve, and implement changes safely to reduce risk and downtime.
Service Request Management: Fulfill user requests via a service catalog and automated workflows.
Configuration Management (CMDB): Maintain an accurate inventory of IT assets and their relationships to support all ITSM processes.
Knowledge Management: Create and share a knowledge base for self-service and faster issue resolution.

IT Operations Management (ITOM)

Gain complete visibility and control over IT operations with Sumeru’s ServiceNow ITOM solutions. Proactively monitor your infrastructure, optimize cloud usage, and prevent issues—reducing downtime, improving performance, and lowering costs.

Event Management: Consolidate and correlate IT events to detect real issues faster and filter out the noise.
Metric Intelligence: Analyze infrastructure metrics to spot trends and predict performance issues before failures occur.
Health Log Analytics: Ingest and analyze log data in real time for rapid troubleshooting and root cause analysis.
Cloud Management: Automate cloud service provisioning with built-in governance and cost controls.
Service Observability: Map application and service dependencies to understand business impact and ensure SLAs are met.
Synthetic Monitoring: Simulate user transactions to validate service availability and performance continuously.

IT Business Management / Strategic Portfolio Management

IT Business Management (ITBM) / Strategic Portfolio Management

Align IT initiatives with business goals using ServiceNow ITBM (Strategic Portfolio Management). Prioritize projects, optimize resources, and enhance visibility—accelerating outcomes, improving agility, and driving continuous innovation.

Visibility & Reporting: Get real-time insight into project statuses and investment outcomes across your portfolio.
Strategic Alignment: Connect incoming demand, resource capacity, and objectives to overarching business goals, ensuring IT efforts drive value.
Accelerated Delivery: Streamline project workflows to deliver products and services faster and more efficiently.
Agile & Innovation Management: Support agile methodologies and capture innovative ideas using AI-driven tools for planning and execution.

IT Asset Management (ITAM)

Control your technology assets and costs with ServiceNow ITAM. Track hardware, software, and cloud assets across their lifecycle—optimizing utilization, ensuring compliance, and maximizing asset value.

Asset Discovery & Inventory: Automatically discover and catalog all IT assets across on-premises and cloud environments.
Hardware Asset Management: Track the procurement, deployment, maintenance, and retirement of physical devices.
Software Asset Management: Manage software licenses, usage, and optimization to eliminate waste and save costs.
Contract & Lease Management: Monitor vendor contracts, warranties, and lease agreements to stay ahead of renewals and terms.
License Compliance & Optimization: Ensure compliance with licensing requirements and optimize software spend for cost-efficiency.

Innovation starts with collaboration.