Improve agent productivity by giving them a comprehensive 360-degree perspective of clients with the next-generation agent experience, which puts all information at their fingertips.
Resolve cases faster with a full view of each customer interaction on one dashboard with the intelligence of omnichannel routine.
Workflow allows to customize and automate any customer service or approval procedure with drag-and-drop ease.
Track Customers' assets, orders, support history, and other information in one place for a complete picture of their activity.
Integrate with the most widely used CTI systems. When consumers call, take notes right away and manage calls from the console without having to touch the phone.
Communicate and reply on the go to customers on social media like Twitter, Facebook, Instagram, and others.
Salesforce Service Cloud is the state of the art for integrated, powerful software that helps customer service departments operate more efficiently. The benefits of its out-of-the-box usability revolve around your team's ability to work more efficiently right away.
Assign the best rep to each inquiry, thanks to Omni routing. Train reps on the go by observing performance data and have them train others. Equip agents with the right technology to enable them to delight customers by scheduling and routing tasks to the most suitable agents.
Maintain a healthy workload for everyone. Easily train customers via private messages. Let your co-workers know about your availability. Make every interaction seamless and personalized by keeping all data accessible to every customer.
Keep mobile employees updated with apps to get the job done right. It’s a cloud, you can log in from anywhere, which means handling customer service requests right away from the mobile.
Allow your team to communicate with customers via a variety of platforms and successfully respond to their questions.
Service cloud tools allow to share resources information, automate repeating processes, store and manage data efficiently and serve better to customers thus efficient business operation and more revenue generation.
Salesforce essentials provide unmatched advantage even to small businesses or start-ups over competitors. Upgrades to higher plans with additional features when needed.