Salesforce managed services

Do you find it hard to get the right resources to maintain the ongoing operations of your Salesforce platform?

Let our expert team of Solution Architects, Consultants, Developers, and Specialists maintain and manage your Salesforce platform.

Get Started

Here’s what is covered in Managed Services

Salesforce Optimization

You have some technical debt, outdated functionality, and numerous missed opportunities. Let us help you optimize your new processes and phase out the old ones.

Ongoing Enhancements

Groom your backlog debt to streamline business processes, and oversee continuous delivery so your business can get the most out of your Salesforce solutions.

Quarterly Business Review

It’s not just about technology. We work with you to set strategic goals, review KPIs, assess business impact and trends in the market, and follow up with future roadmap planning.

Salesforce Health Assessment

We will review your Salesforce environment to ensure beefed-up security and adherence to best practices, covering the latest features and functionalities.

Analytics, Reports and Dashboards

Get custom-built analytics for your business to show you the metrics that really matter. This can be done for a set of users, specific departments, or company-wide.

User Adoption

Get custom-built analytics for your business to show you the metrics that really matter. This can be done for a set of users, specific departments, or company-wide.

What do Managed Services look like

Daily Management

Salesforce periodically releases updates that improve the performance, security, logic, and usability of your Salesforce solutions, which can affect your existing customizations. We apply our five-step process when these updates become available.

1. Review

We review and explore the Salesforce release about 1.5 months in advance.

2. Test

We prepare a report for the client that details the required and optional new features, along with the required changes and fixes.

3. Prepare and Communicate

We prepare a report for the client that details the required and optional new features, along with the required changes and fixes.

4. Deployment

We vet the new system along with the necessary fixes, keeping the client informed. A smooth migration to the Production system takes place, ensuring minimal disruptions and downtimes.

5. Smoke test

We perform a smoke test on the Production system. Detailed documentation is shared with clients and stakeholders.

Manage Release Updates

Salesforce periodically releases updates that improve the performance, security, logic, and usability of your Salesforce solutions, which can affect your existing customizations. We apply our five-step process when these updates become available.

1. Review

We review and explore the Salesforce release about 1.5 months in advance.

2. Test

We prepare a report for the client that details the required and optional new features, along with the required changes and fixes.

3. Prepare and Communicate

We prepare a report for the client that details the required and optional new features, along with the required changes and fixes.

4. Deployment

We vet the new system along with the necessary fixes, keeping the client informed. A smooth migration to the Production system takes place, ensuring minimal disruptions and downtimes.

5. Smoke test

We perform a smoke test on the Production system. Detailed documentation is shared with clients and stakeholders.

New Features and enhancement sprints

We create a process for your Salesforce users to log issues and enhancement requests. In addition to user-reported requests, our consultants recommend strategic enhancements for your system. We proactively categorize and manage the list of reported requests and recommended enhancements.

1. Plan the Sprint

We review and explore the Salesforce release about 1.5 months in advance.

2. Develop

We prepare a report for the client that details the required and optional new features, along with the required changes and fixes.

3. User Acceptance

The features are rolled out to the users, and as per the requirement they are guided/trained as per the new updates.

4. Release and Training

We vet the new system along with the necessary fixes, keeping the client informed. A smooth migration to the Production system takes place, ensuring minimal disruptions and downtimes.

What differentiates us?

Salesforce Certified Partner

As a recognized Salesforce Partner, we offer superior service and support with our complete knowledge of Salesforce’s numerous capabilities.

Agile Pods

We deliver projects from beginning through the end with an interdisciplinary approach that blends various skill sets needed on any given project

6N Framework

Encompassing Niche, Novelty, Navigation, Nimble, Nurturing and Nirvana – the 6N framework enables to us develop tailored solutions for your organization right from discovery, ideation, and planning to implementation, adoption, and continuous innovation.

End-to-end ownership

Our end-to-end ownership and support help you with any issue or concern your company needs.

We are a full house Salesforce shop

As our collective team we can work on following technologies:

Salesforce.com

Sales Cloud | Service Cloud | Experience Cloud (Community Cloud) | Einstein | CPQ | Lightning™ | Chatter™ | Nonprofit Cloud

Custom Development

Salesforce Apex | Aura | Lightning Web Components | Salesforce DX | Visualforce | Canvas | SOAP | REST

Business Intelligence - Reporting

Tableau | Analytics Cloud® | Einstein

App Development

Lightning Platform (Force.com) | AppExchange | Salesforce Mobile™

Others

Vue.js | Rx.js | Angular.js | Angular | JavaScript | jQuery | React.js | Java | .NET

Marketing Automation

Pardot | Marketing Cloud

Data Management

Data Cloud | Talend | Dataloader.io

PaaS | IaaS

Heroku | AWS | Azure | Google Cloud

Integrations

MuleSoft | Informatica | Dell Boomi